All work
Logistics · 2024
Beacon — last-mile logistics tracker
Real-time last-mile tracker for a same-day delivery service operating across 14 UK cities.
Client
Beacon Logistics
Industry
Logistics · Last-mile
Duration
13 weeks
Year
2024
ReactMapsRealtime
app.beacon.io / dashboard
Beacon
Overview
Fleets
Alerts
Logs
Team
Settings
Fleet overview
Real-time · all regions
Live
P75 latency
340ms
−92%
Active fleets
1,284
+22%
Uptime
99.99%
—
Throughput · 24h
By region
Top events
event_1156
event_2290
event_3424
Fig. 01 — Production UI · 2024Beacon Logistics
Year
2024
Category
Logistics · 2024
Stack
ReactMapsRealtime
Scope
- Dispatch console
- Courier mobile app
- Route optimisation
- Customer SMS UX
The challenge
What they needed to solve.
Dispatchers ran on Google Sheets and WhatsApp. Failed deliveries hit 14% and customer complaints rose monthly.
Our solution
How we approached it.
Realtime map console with route optimisation, courier app with proof-of-delivery, customer SMS with live ETA.
Web design
Design decisions.
Palette
#0f1217
#e6eaf0
#e0622a
#22d3ee
#10b981
Typography
- AaInter — UI
- AaGeist Mono — IDs
- AaIBM Plex Sans — narrative
Layout system
Map-first, route stack right rail, customer comms inline.
Design highlights
- Live ETA accuracy ±2 minutes
- Photo proof-of-delivery in 3 taps
- Customer SMS replies route to ops
Before · After
What changed.
app.beacon.io / dashboard
Beacon
Overview
Fleets
Alerts
Logs
Team
Settings
Fleet overview
Real-time · all regions
Live
P75 latency
340ms
−92%
Active fleets
1,284
+22%
Uptime
99.99%
—
Throughput · 24h
By region
Top events
event_1156
event_2290
event_3424
app.beacon.io / dashboard
Beacon
Overview
Fleets
Alerts
Logs
Team
Settings
Dashboard
Last updated 04:12
Refresh
P75 latency
4.2s
−
Active fleets
412
−
Uptime
97.1%
−
Activity
By region
Top events
event_18
event_216
event_324
Drag to compare ←→
Fig. 02 — Drag handle to reveal before / afterBeacon Logistics
app.beacon.io / dashboard
Beacon
Overview
Fleets
Alerts
Logs
Team
Settings
Dashboard
Last updated 04:12
Refresh
P75 latency
4.2s
−
Active fleets
412
−
Uptime
97.1%
−
Activity
By region
Top events
event_18
event_216
event_324
Sheets + WhatsApp, no live ETA, manual routing.
Failed
14%
On-time
78%
Route length
+22%
Complaints/mo
320
app.beacon.io / dashboard
Beacon
Overview
Fleets
Alerts
Logs
Team
Settings
Fleet overview
Real-time · all regions
Live
P75 latency
340ms
−92%
Active fleets
1,284
+22%
Uptime
99.99%
—
Throughput · 24h
By region
Top events
event_1156
event_2290
event_3424
Realtime map, route optimiser, live ETA SMS.
Failed
3%
On-time
96%
Route length
−22%
Complaints/mo
102
Results
What we measured.
01Failed deliveries 14% → 3%
02Complaints -68%
03Routes 22% shorter
04On-time rate up to 96%